LTC Ombudsman Program

CARIE provides services in North, Center City, South, West, and Southwest Philadelphia and can be reached at 215-545-5724 or 1-800-356-3606 or email [email protected].

CARIE’s program has expanded to Montgomery County, Pennsylvania -if you are from Montgomery County ,please call 610-860-5050 or 1-800-356-3606 or email [email protected].

A Long Term Care Ombudsman is an advocate for individuals who reside in long term care facilities. In Pennsylvania, these include nursing homes, personal care homes, assisted living facilities, domiciliary care homes, and adult daily living centers. 

The Long Term Care Ombudsman:

  • Resolves complaints made by or for consumers of long-term care facilities
  • Educates consumers and long-term care providers about rights and good care practices
  • Promotes community involvement through volunteer opportunities
  • Provides information to the public on nursing homes and other long-term care facilities and services, residents’ rights and legislative and policy issues
  • Advocates for residents’ rights and quality care in nursing homes, personal care, assisted living, domiciliary care homes, and adult daily living centers.
  • Promotes the development of citizen organizations, family councils and resident councils

CARIE provides ombudsman services through the Philadelphia Long Term Care Ombudsman Program funded by Philadelphia Corporation for Aging, Montgomery County Office of Senior Services, and the Pennsylvania Department of Aging. There are two ombudsman programs in Philadelphia.

CARIE’s Ombudsman Program serves consumers in long-term care located in Center City, South Philadelphia, Southwest Philadelphia, North Philadelphia and West Philadelphia.

To contact an ombudsman at CARIE call 215-545-5724 or 1-800-356-3606 or contact us online.

Center in the Park’s Ombudsman Program serves consumers in long-term care located in Northeast and Northwest Philadelphia.

To contact an ombudsman at Center in the Park call 215-844-1829.

If you reside in a county other than Philadelphia or Montgomery, the Department of Aging administers the Ombudsman Program statewide for consumers 60 years of age or older through contracts with each of the 52 Area Agencies on Aging (AAA) in Pennsylvania.  In fact, since the Ombudsman Program is mandated by the Older Americans Act, there is an ombudsman in every part of the country.  To find an ombudsman in your area, please call the CARIE LINE at 215-545-5728 or 1-800-356-3606 or you can submit an inquiry online via the “Get Help” link.

Interested in becoming a Volunteer Ombudsman? Please see the volunteer description for more information.