CARIE’s most widely used service is the CARIE LINE. The CARIE LINE is a free telephone and online, one-on-one service that assists older adults and their caregivers in identifying and accessing needed services and supports. CARIE LINE Advocates offer options for counseling, information, advocacy, and education to help elders and caregivers access resources on issues or challenges an elder may be facing, including:

  • Health care
  • Health insurance coverage, including Medicare and Medicaid
  • Nutritional support
  • Long-term care services, including residential and home- and community-based long-term care 
  • Transportation 
  • Abuse and neglect
  • Financial insecurity
  • Housing issues 
  • And more

Requests for help come from older adults, their families, and neighbors, as well as from social workers and other community service professionals who depend upon the CARIE LINE for a prompt, caring, and reliable response.

Through education and outreach programs, CARIE LINE Advocates empower older adults and other community members with information and skills to advocate effectively on their behalf on a wide variety of issues.

To contact the CARIE LINE about an issue affecting an older adult, call 215-545-5728 or 1-800-356-3606, Monday through Friday, 9:00 am to 5:00 pm. CARIE OnLINE makes CARIE LINE services available through the Internet. Anyone with a question or concern must click on the “Get Help” page to submit a question or request.

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