T-SAP helps riders of Philadelphia’s Shared-Ride Program and older adult riders of paratransit understand, use, and get help with the SEPTA Access Program (formerly CCT Connect). The Transportation Advocate works with older adult riders to provide information, help solve problems, and make complaints with SEPTA.
T-SAP is funded in part by the Philadelphia Corporation for Aging.
T-SAP can help get resolution for the following complaints:
- On-time performance: did you ride arrive on time?
- Lack of professionalism: was the driver respectful?
- Assistance: if you needed support to get on board, was it provided?
- Driving: did you feel safe while riding?
- Trip scheduling: did you have difficulty planning your trip?
- Phones: did you experience long wait times while calling SEPTA Access?
- Vehicle: was the type of vehicle appropriate for your trip?
Getting Help
When speaking with SEPTA about a complaint, be sure to write down:
- The date/time of the call
- The representative’s name
- The outcome of your call
Call CARIE for more help. The Transportation Advocate will help you put your problems and complaints in writing and will make sure that you get a response from SEPTA.
Reporting and resolving individual complaints can help improve service for all users of SEPTA’s Shared-Ride Program.
