CARIE’s most successful and widely used service is the CARIE LINE. The CARIE LINE is a free telephone based advocacy and one on one options counseling service regarding issues of concern to older adults. Via telephone, CARIE LINE Advocates provide education about services, make referrals to community resources, assist in problem solving and help in accessing complicated programs. Advocates first empower callers to address concerns on their own and if they are unable to navigate the service system on their own, provide direct advocacy. The CARIE LINE provides special assistance to victims of crime and elder abuse. CARIE OnLINE makes CARIE LINE services available through the internet. Anyone with a question or concern simply needs to click on “Get Help” to submit a question or request.

Those contacting CARIE LINE or CARIE OnLINE request information on a wide variety of subjects, including quality of life and care issues, housing problems, and health care and insurance concerns. Requests for help are received from older adults, their families and neighbors, as well as from social workers and other community service professionals who depend upon the CARIE LINE for a prompt, caring, and reliable response.

The CARIE LINE also coordinates an Elderly Victims Emergency Security Fund (EVESF) which serves older Philadelphians, age 60 and over, who are on a limited income and are victims of crime and abuse. The EVESF provides assistance to secure their homes and prevent further victimization by replacing or repairing door and window locks, replacing doors and windows or installing security bars on windows.

CARIE LINE Advocates are available to speak to groups about CARIE and issues affecting older adults.

To contact the CARIE LINE, call 215-545-5728 or 1-800-356-3606, Monday through Friday, 9:00 am to 5:00 pm.

Are you a caregiver? Be sure to visit our online resource: Caregiver GPS - The Elder's Advocate.