Featured Testimonial

“I wanted to write you a personal note to thank you for your gracious help. Asking for help is not easy, (at least for me), but you made the process a pleasurable one. You treated me with respect and I appreciate it. It seems as if “us old folks” are considered by many to be, at best, stupid, and at worst, expendable…  I thank you again for your work on my behalf.” 

This is what Mrs. Jones wrote after she was helped by a CARIE LINE advocate to enhance her ability to communicate, remain healthy and independent.  At age 82, she found herself with multiple concerns, so she called the CARIE LINE and told of these problems:

1. She could not see very well (her eyeglasses were seven years old);
2. Her dentures had been lost by a nursing home where she stayed for rehabilitation; and
3. She needed a new hearing aid, having had numerous problems with the provider resulting in the loss of her unit.

Mrs. Jones’ low vision and poor hearing made communication by mail or by telephone very difficult; without dentures it was not easy for her to talk and to eat.  Nutrition is especially important for her since she has diabetes. 

• The CARIE LINE counselor helped her review her benefits and found that unbeknownst to the client she was eligible for vision services using a participating provider. The advocate helped her contact a participating provider and through that visit it was determined that she had cataracts and needed laser surgery to improve her vision, before any glasses would help her.  She received the care she needed and was soon be able to see to read her own mail and be more independent.
• Since she did not have coverage for dentures, the advocate referred her to Donated Dental Services, completed the application and Mrs. Jones was accepted and referred to a dentist donated his services and materials to provide her with dentures free of charge. 
• Mrs. Jones had an ongoing dispute with the hearing aid center and they found it very difficult to communicate with her, so by having the CARIE LINE advocate act as her intermediary, the center decided to give Mrs. Jones a new hearing aid rather than continue to further contest the issue.